West Norfolk Befriending follows all Government guidance and is a Covid-safe organisation. It takes very seriously the safety of all clients, volunteers, staff and supporters.

West Norfolk Befriending have continued to support socially isolated older people throughout the Covid-19 pandemic. Current clients who were matched with a volunteer stopped receiving face to face visits in their homes and switched to regular telephone calls with their befriender.

Towards the beginning of lockdown we received £8,885 from the Norfolk Community Foundation allowing us to offer short term telephone befriending to people who were on our waiting list. This allowed us to help even more people and we are now operating a telephone befriending service alongside our existing face to face service.

We are now starting to return to face to face befriending visits, within social distancing guidelines for clients and volunteers who wish to. The safety of our clients, volunteers and staff remain our highest priority.

Where possible services are delivered via the telephone or by using digital media. Where home visits are involved, thorough risk assessments take place prior to all visits with the client and staff member. PPE equipment is available to protect all parties.

If you have an appointment booked and feel unwell prior, during or after a visit please contact the office to let them know. No team member will visit if they have been asked to quarantine, feel unwell or have knowingly been in contact with someone with Covid-19.