West Norfolk Befriending is delighted to announce that it was awarded the Befriending Networks – Quality In Befriending mark.

West Norfolk Befriending (WNB) delivers a befriending service to isolated older people and their family carers in person or by telephone across West Norfolk. It is a small local charity supporting the community of West Norfolk.

To gain the Quality In Befriending award, WNB had to be able to demonstrate that it satisfactorily meets the requirements of 61 quality indicators. These cover 7 general areas of practice:

1) the way in which the service is organised, funded and promoted;

2) its policies and procedures;

3) the management of staff;

4) how the service is monitored and evaluated;

5) the clients’ journey;

6) the befrienders’ journey; and

7) the ways in which the befriending relationship is prepared and supported from matching to ending.

Chief Executive Pippa May said “This is an important achievement that confirms the quality of service that West Norfolk Befriending consistently is able to offer.”

“The Board of Trustees was extremely pleased to learn of the award of this prestigious quality mark – not only does it recognise the effectiveness and quality of the service provided by West Norfolk Befriending, it also reflects the effort, support and dedication of all our volunteers and staff.” Alan Hayes, Chair of the Board of Trustees.

WNB has a consistent record of holding a quality mark for the last 14 years.